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From Connectivity to Service Delivery: Case Studies in e-Governance

Case studies and best practices

This report provides insight into the role Information and Communications Technologies (ICTs) can play in achieving development goals, distilling lessons learned and good practices for e-governance implementation, while also identifying core challenges. These case studies show how successful programming must be linked to existing national development priorities and targets. They also help us consider what is feasible and necessary for e-governance development in poor and middle-income countries, particularly when there is political will to promote democratic governance.

Related Publications

Best Practices for Promoting Transparency at the Local Level

Available in English

This document highlights the efforts made by Colombian Municipalities and Departments to improve the performance of their powers. The activities detailed in this book are efforts to reduce the risks o...

Developed by United Nations Development Programme (UN...

Posted by Local2030

Case studies and best practices

Establishing a Local Government Association

Available in English

Wherever there is local government, sooner or later there will be a Local Government Association (LGA). The explanation for this almost universal trend is simple: local government management and staff...

Developed by VNG International

Posted by Fabienne Perucca

Guidance and systemization of experiences

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