Guidance and systemization of experiences
Communication is now recognized as a key element in the management of any institution, whether it is a multi-national corporation, a small non-governmental organization or a Local Government Association (LGA). Efficient communication is more than a simple transfer of information: it must be bi-directional, open to exchanges and feedback. In order to survive, the organization must inform everyone it is in contact with. But if it wants to grow, the organization must also listen to all these people and adapt itself in reaction to what it hears. Decentralization and empowerment cannot succeed if the LGA lacks the ability to communicate with all its partners, be they employees, Board members, civil society, the citizens at large or various spheres of government. This document can be used as an application-oriented, easy-reference manual in developing a communication strategy. It is especially tuned to local government institutes and LGAs whose leadership wishes to improve and to strengthen the way the organization communicates, both internally and externally.
Available in English
The Catalan government is designing the elaboration process of the Urban Agenda for Catalonia. A strategic project that will establish the guidelines of urban policies for the incoming years, in order...
Developed by Secretariat of Urban Habitat and Territo...
Posted by Marc Darder
Case studies and best practices
Available in English
This publication is a practical guide, sensitive to the country context, for governments, at the national and subnational levels, to carry out the life cycle of their public plans and programs with a...
Developed by Programa de las Naciones Unidas en Méxic...
Posted by Stephan Visser
Guidance and systemization of experiences
