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From Connectivity to Service Delivery: Case Studies in e-Governance

Case studies and best practices

This report provides insight into the role Information and Communications Technologies (ICTs) can play in achieving development goals, distilling lessons learned and good practices for e-governance implementation, while also identifying core challenges. These case studies show how successful programming must be linked to existing national development priorities and targets. They also help us consider what is feasible and necessary for e-governance development in poor and middle-income countries, particularly when there is political will to promote democratic governance.

Related Publications

Service Provision by a Local Government Association

Available in English

Associations of municipalities across the world are in different phases of development and thus organised very differently. Some associations have developed a whole range of activities offering their...

Developed by VNG International

Posted by Fabienne Perucca

Guidance and systemization of experiences

Municipal Performance Mandala for local indicators

Available in English

The Municipal Performance Mandala is a "radar" type chart, which shows the degree of development of the Municipality according to 4 dimensions: economic, social, environmental and institutional. Twent...

Developed by Confederación Nacional dos Municípios e...

Posted by Santiago Martin

Concept notes and papers

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